Skills & Competencies for IT Quality Assurance Manager
IT Quality Assurance Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for IT Quality Assurance Manager
Manages a group of quality assurance analysts who evaluate, test, and validate software and/or IT services.
JOB RESPONSIBILITIES for IT Quality Assurance Manager
Develops and implements quality assurance problem reporting processes and systems. Analyzes deficiencies in service or performance and recommends product or service improvements to address problems. Designs and implements defect reduction programs.
IT Quality Assurance Manager SALARY RANGE
BASE 50%
$133,968
TOTAL 50%
$143,515
Job Level
M02
Job Code
IT10000241
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department
IT Quality Assurance Manager Skills and Competencies List
8 general skills or competencies (Job family competencies) for IT Quality Assurance Manager
1
Job Family Competencies –
IT Governance
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the importance of security controls for IT governance.
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Level 2 Behaviors
(Light Experience)
Identifies IT governance gaps to support the solution development and implementation.
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Level 3 Behaviors
(Moderate Experience)
Performs system audits to identify emerging risks and issues in the system following the IT governance procedures.
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Level 4 Behaviors
(Extensive Experience)
Reviews IT governance project estimates to drive cost reduction and deliver return on investment.
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Level 5 Behaviors
(Mastery)
Leads the facilitation of IT governance forums to promote IT effectiveness and process compliance.
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2
Job Family Competencies –
IT Operations
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Follows IT operation processes and standards in running a successful IT-enabled business.
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Level 2 Behaviors
(Light Experience)
Identifies risks to operations to improve the collaboration with the IT and business operations team.
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Level 3 Behaviors
(Moderate Experience)
Makes preemptive and immediate corrective actions to minimize risk and IT complexity.
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Level 4 Behaviors
(Extensive Experience)
Maximizes efficiency and productivity to meet the business needs of internal and external users.
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Level 5 Behaviors
(Mastery)
Develops expertise and leadership to ensure alignment of IT strategic business plans.
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3
IT Quality Assurance Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Quality Assurance Manager
Proficiency Level - 4
5
Competency for -
IT Quality Assurance Manager
Proficiency Level - 5
12 soft skills or competencies (core competencies) for IT Quality Assurance Manager
1
Core Competencies –
Business Process Improvement
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists the key benefits and effects of business process improvement.
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Level 2 Behaviors
(Light Experience)
Identifies the constraints causing bottlenecks in our production.
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Level 3 Behaviors
(Moderate Experience)
Pinpoints extraneous steps and sub-steps within the process that don't seem to serve a purpose.
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Level 4 Behaviors
(Extensive Experience)
Reassigns and retrains staff as needed in preparation for revised business processes.
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Level 5 Behaviors
(Mastery)
Promotes the automation of processes to minimize the number of manual steps and errors.
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2
Core Competencies –
Budgeting
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the different purposes and uses of our organization's budgets.
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Level 2 Behaviors
(Light Experience)
Produces budget reports showing planned vs. actual variances highlighted and explained.
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Level 3 Behaviors
(Moderate Experience)
Reviews and helps approve major budget adjustments to negotiate and reconcile line variances.
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Level 4 Behaviors
(Extensive Experience)
Monitors budgeting processes to ensure adherence to our organization's financial practices and standards.
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Level 5 Behaviors
(Mastery)
Establishes operating procedures to guide the consistency and repeatability of our budgeting processes.
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3
IT Quality Assurance Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Quality Assurance Manager
Proficiency Level - 4
5
Competency for -
IT Quality Assurance Manager
Proficiency Level - 5
Summary of IT Quality Assurance Manager skills and competencies
There are 0 hard skills for IT Quality Assurance Manager.
8 general skills for IT Quality Assurance Manager, IT Governance, IT Operations, IT Security, etc.
12 soft skills for IT Quality Assurance Manager, Business Process Improvement, Budgeting, Quality Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Manager, he or she needs to be proficient in Business Process Improvement, be proficient in Budgeting, and be skilled in Quality Management.
8 general skills for IT Quality Assurance Manager, IT Governance, IT Operations, IT Security, etc.
12 soft skills for IT Quality Assurance Manager, Business Process Improvement, Budgeting, Quality Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Manager, he or she needs to be proficient in Business Process Improvement, be proficient in Budgeting, and be skilled in Quality Management.
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